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SHIPPING & RETURNS

SHIPPING INFORMATION

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At iSmudge, we use Australia Post to deliver your orders.

  • Flat Rate Shipping: We offer a flat rate of $4.95 for standard shipping across Australia.

  • Free Shipping: Enjoy free shipping on orders over $100.

  • Express Shipping: Need your order quickly? We offer express shipping for a flat rate of $15.

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While we aim to provide timely delivery, shipping may occasionally be delayed during peak times or due to postage strikes. iSmudge does not take responsibility for these delays but will always endeavour to resolve any issues to the best of our ability.

We appreciate your understanding and strive to ensure your order arrives as quickly as possible!

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RETURN & EXCHANGE POLICY

We want you to be delighted with your purchase. If you're not completely satisfied or your product has arrived damaged, please email us at support@ismudge.com within 48 hours of arrival. Be sure to include photos of the damage or the reason for your return request, and we'll be here to assist you.

Our Core Priorities

At iSmudge, our core priorities are woven into every aspect of our offerings. We are deeply committed to environmental responsibility, striving to reduce our carbon footprint and prevent poaching to protect our planet’s delicate ecosystems. Ethical sourcing is at the heart of what we do, ensuring that all our products are organically grown, responsibly harvested, and rooted in integrity. We actively support local communities and farming initiatives, fostering sustainable practices that benefit both people and the environment. Our dedication to holistic healing shines through our carefully curated products, designed to promote spiritual and energetic renewal while honouring the power of intention.

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We respectfully acknowledge the legal custodians of this land and deeply honour their traditions, wisdom, and cultural heritage. By upholding these values, we remain mindful of the origins and sacred practices tied to our products, ensuring they are shared with the utmost respect and ​​reverence for the communities and their histories.

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